Monica Harwood Duncan
Senior Transportation Operations Engineer @Citizen Engineers, Llc
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WORK HISTORY
Senior Transportation Operations Engineer @Citizen Engineers, Llc
Spokane, WA, US
At Citizen Engineers, I serve as a senior subject matter expert in traffic operations, intelligent transportation systems (ITS), and Transportation Systems Management and Operations (TSMO), helping public agencies turn strategy into action. I lead and support a wide range of projects across planning, operations, and policy—especially where technical expertise intersects with community goals, equity, and multimodal safety.Highlights of my work include- Advising cities and DOTs on TSMO planning, ITS program development, and workforce strategy- Facilitating cross-disciplinary workshops to align agency teams on operations goals, capability maturity, and action planning- Leading QA/QC for traffic engineering deliverables, especially on complex or multimodal projects- Scoping and developing strategic plans, including ITS and active transportation integration in rural and urban settings- Supporting local and regional agencies in building technical capacity, compliance with federal requirements, and program funding justification- Bringing an emphasis on collaboration, mentoring, and real-world implementation to all engagementsThis role builds on my prior experience at FHWA and WSDOT, allowing me to continue shaping the future of operations with a hands-on, locally driven approach.
EDUCATION
University of Idaho
Bachelor of Science - BS
University of Washington
Master of Science - MS
ABOUT MONICA HARWOOD DUNCAN
Experienced Transportation Operations Engineer with 25+ years of expertise spanning local, state, and federal levels. I specialize in transportation operations planning and engineering, workforce development, and strategic leadership, bringing a results-driven approach that prioritizes safety, equity, and efficiency.Known for leading teams effectively, fostering collaboration across agencies, and driving innovative solutions that enhance safety, accessibility, and mobility. My strengths include building and developing high-performing teams, shaping policy and programs, and successfully planning and executing transportation projects.Passionate about developing transportation systems that serve all communities and modes, while continuously improving mobility and safety. My leadership style is strategic yet grounded, focused on continuous improvement and bringing others along in the process.MSCE, PE, PTOE
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