Monica Gutierrez

WORK HISTORY

EDUCATION

SKILLS

ABOUT MONICA GUTIERREZ

As a seasoned professional with a successful track record in customer service, client services, and business development, I thrive in dynamic and challenging environments. With over 20 years of experience in the healthcare industry, I have consistently exceeded customer expectations and delivered exceptional results.My expertise lies in building and leading high-performing teams, fostering a culture of excellence and collaboration. I am known for my ability to effectively communicate the voice of the customer, ensuring their needs are met and exceeded. Through innovative and strategic thinking, I have successfully developed and executed plans to drive customer service excellence and business growth.In my current role as VP of Business Development & Marketing at Sechrist Industries, Inc, I have been responsible for planning and directing the Respiratory & Patient Mobility business segment. This includes setting sales goals, creating strategies, and leading go-to-market activities in collaboration with key departments. I have successfully developed and grown client relationships, both for house accounts and major client engagements, resulting in new business opportunities and increased revenue.Prior to my current position, I served as the VP (Director) of Technical & Client Services at Sechrist Industries Inc, where I directed the field service and customer service groups, ensuring effective solutions, supplemental sales, and excellent customer satisfaction. I also managed key strategic accounts, developed new service offerings, and collaborated with cross-functional teams to ensure regulatory compliance.Throughout my career, I have achieved notable accomplishments, such as increasing third-party field service revenue by 20%, promoting and increasing extended warranty program sales by 46%, and developing new product lines and market releases. I have a proven ability to navigate complex challenges and deliver results while maintaining a customer-centric focus.I am passionate about driving customer satisfaction, fostering strong client relationships, and spearheading business development initiatives. I am open to new opportunities in vice president roles focused on customer service, client services, and business development, where I can leverage my expertise to make a significant impact.