Monica Garcia

About Monica Garcia

Multifaceted, technically sophisticated professional with sharp eye for detail and 15+ year track record successfully steering top priority IT initiatives, projects, and solutions supporting organizational business. Resilient, proactive, and recognized for exceeding expectations while solving complex challenges in demanding technology and project management related roles. Experience in IT and passionate about helping customers in their digital and technological initiatives with high sense to achieve results, always focused on building bridges and eliminating obstacles to guarantee customer satisfaction. Serve as subject matter expert to promote growth by improving performance through strategic analysis and planning, organizational and business development, business re-engineering, growth acceleration, management, continuous process improvement, and cross-functional team leadership. Communicate professionally at all levels, and build and strengthen relationships among cross-functional teams to drive cohesive results and implement corporate strategies. Committed to continual personal and professional growth, aspire to benefit reputable dynamic organization requiring trusted professional, who adapts easily to new technologies and responsibilities, with strong technical background and talent to serve as key player in organizational continued growth and success. Offer strong focus on effectively and proactively contributing toward company philosophy, principles, and goals by demonstrating knowledge, commitment to excellence, and competence in delivering first-class service in an impeccable framework of values, work ethic, and the responsibility associated with safeguarding information.

Experience

1. Client Delivery Manager (Cdm)

   SAP

   May 2022 — Present · CA, US

   Voice of the client in North America within SAP and recognized as main contact and escalation point for all questions and issues with regards to ECS engagement. • Manage and coordinate all account activities with internal stakeholders and customers. • Build a solid customer relationship and act as trusted advisor to the customer by focusing on customer satisfaction, contract adherence, and profitability. • Ensure contractually agreed services are rendered and change requests are processed in a timely manner.

Education

• Instituto Politécnico Nacional

  Bachelor in Computer Science, Computer Science

  2000 — 2005

• EGADE Business School del Tecnológico de Monterrey

  Master in Business Administration - MBA, Business Administration and Management. Emphasis on Innovation and Entrepreneurship., Master Degree

  2017 — 2018