Monica Filak

About Monica Filak

With almost 25 years of experience in technology, I have a passion for emerging tech and how it can be used to deliver the ultimate customer experience.I am a versatile leader, with aptitude across the full life cycle, including technical delivery, digital transformation, pre/post-sale account management, cross-industry experience and partner management. I remain dialed in to customer needs and work collaboratively with cross-functional teams to achieve success. RESULTS DELIVERED – Received awards for Leadership, Strategic Initiatives and Quota Attainment. I have exceeded internal revenue targets YoY and led my team to reach #1 in AMER. I have experience working in the Americas, Europe, India and Asia.OPERATIONAL STRATEGY– Successfully led teams through multi-year organizational transitions. I enjoy defining new roles and cross-functional processes to create operational efficiencies. I’m experienced with contract negotiation and establishing end-to-end business processes to drive revenue generation, including in the areas of customer onboarding, GTM strategy and marketing, training, sell-thru and post-sale customer value generation. PEOPLE-FOCUSED LEADER – Over 20 years of experience hiring, training and building high-performing teams across the organization, including in the areas of Business Development, Partner/Account Management, Product Management, Operations/Strategy and Customer Success. I enthusiastically serve as a People Leader, Mentor, Trainer, Board Member and Coach. I am passionate about leading my teams to achieve their fullest potential and developing future leaders.TECHNICAL ACUMEN – Over 15 years of experience in Delivery/Implementation, Product Design, and working alongside development teams as a cross-functional partner to drive digital transformation with customers. I’ve led global teams through E2E digital transformations and 24/7 schedules across time zones to deliver ERP solutions to Fortune 100 companies. I have spearheaded Product Strategy and Design efforts across multiple platforms to deliver exceptional UI/UX that aligned with the product vision for customers. I am adept at working alongside engineers and business leaders to deliver a Roadmap that meets technical requirements and business needs. I am excited by opportunities to tackle new challenges, deliver an exceptional experience for customers and work alongside great people to achieve our goals.

Experience

1. Director of Customer Success - North America

   Nexthink

   Oct 2024 — Present

Skills

• Merchandising
• Strategy
• E-Commerce
• Analytics
• Vendor Management
• Business Analysis
• Customer Service
• Strategic Planning
• Program Management
• Management
• Product Management
• Cross-Functional Team Leadership
• Process Improvement
• Change Management
• Business Process Improvement
• Competitive Analysis
• Start-Ups
• Business Development
• Organizational Design
• Project Management
• Retail
• Inventory Management
• Business Planning
• Management Consulting