Monica Eguez

About Monica Eguez

Extensive experience managing a multi disciplinary staff of professionals, technical…

Experience

1. Director Patient Access, St John\'s Ventura Co

   Dignity Health

   Oct 2011 — Present

   Director at DIGNITY HEALTH-ST JOHN’S HOSPITALS, Oxnard & Camarillo OPTUM360 *Responsible of the day to day operations, budget, staff training, of the centralized (St John’s Regional Medical Center) and decentralized (St John’s Pleasant Valley Hospital) Admitting departments, responsible for the daily admissions, patient registration, ER registration, and cash control functions for all clinic and hospital-based registrations, including Cancer Center, Labor and Delivery, Out Patient Surgery Services, Out Patient Physical Therapy, Out Patient Rehab Center, Hyperbaric, Wound Care Center, Short Stay services and Sub-Acute.*Responsible for the coordination, supervision, and operations of the daily activities of receptionists, registration associates, QA staff, financial counselors, insurance verifiers, cash control, twenty-four hours a day, and seven days a week.*Write and maintain Policy and Procedures for the departments.*Work close with Case Management, Medical Records and Centralized Business Office, to assure appropriate reimbursement to both St John’s hospitals, daily reports review, bill holds, authorizations, etc.*Restructured both Patient Access departments to improve services by bringing best practices to the day to day operations based on Lean/Six Sigma processes, created training manuals for staff.

Education

• Universidad de la República

  BS

Skills

• Team Leadership
• Leadership Development
• Performance Improvement
• Employee Engagement
• Customer Service
• Employee Relations
• Cross-Functional Team Leadership
• Healthcare Consulting
• Strategic Leadership
• Problem Solving
• Employee Training
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Healthcare Management
• Process Improvement
• Lean Thinking