Monica Diaz
Sr Design Program Manager at AWS
- Role
- Sr Design Program Manager at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Monica Diaz
Program Strategy and roadmap development. Problem solver with analytical mindset and implementation mastery. Collaborate with internal cross-functional teams, stakeholders, leadership, vendors and external business partners to achieve goals. Improved customer experience and create efficiencies in large-scale implementations to support Innovation. Supported global expansion into new markets. Spearhead large-scale, multi platform and simultaneous programs from end to end. Create efficiencies by developing processes, platforms, mechanisms and tools to automate and improved recurring solutions needs. Continuous improvement processes for store development teams, operations, construction, IT, and marketing.
Experience
Sr Design Program Manager
Dec 2023 — Present · Seattle, WA, US
CX Design Operations and Program Management Lead- Owned the UX Design Review Process for all AWS service pre-launch, establishing a rigorous framework to ensure a high-quality, consistent user experience across all new service launches- Drove the automation of program metrics to provide data-driven insights and enable continuous process improvement- Spearheaded initiatives to optimize design review workflows, driving greater efficiency and responsiveness- Implemented new systems and technologies to streamline operations and elevate the overall program management capabilities
Education
Universidad Veracruzana
Bachelor
UAM Universidad Autónoma Metropolitana
Master's degree
LEED AP- U.S.Green Building Council- USGBC
LEED AP Interior Design + Construction (LEED AP ID+C)
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