Monica Dhawan

About Monica Dhawan

Senior HR leader with 25+ years of experience across HR business partnering, workforce strategy, procurement, and corporate operations in global organizations. Currently serving as Senior Practice Manager – HR at Wipro, partnering with leadership to drive people strategy, employee engagement, and organizational effectiveness across large, multicultural teams.Over the course of my career, I have built strong expertise in HR strategy, workforce planning, talent supply chain management, vendor governance, procurement leadership, and regulatory compliance, enabling organizations to scale people operations while maintaining strong governance and risk controls. I work closely with senior stakeholders to implement initiatives that strengthen employee capability, improve operational efficiency, and enhance employee experience.I bring a proven track record of leading cross-functional HR initiatives, vendor ecosystems, procurement governance, background verification programs, and compliance frameworks, while driving process transformation and audit readiness across complex, multi-stakeholder environments.My leadership approach focuses on building high-performing teams, strengthening leadership capability, and aligning people strategy with business priorities. I am particularly passionate about creating people-centric programs that improve engagement, foster collaboration, and deliver sustainable organizational impact.

Experience

1. HR Business Partner

   Wipro

   May 2022 — Present

   Partner with senior business leaders to drive people strategy and workforce effectiveness, aligning HR initiatives with business priorities.• Lead workforce planning, retention strategies, and engagement initiatives to stabilize attrition and strengthen organizational performance.• Collaborate with Talent Acquisition and delivery leadership to improve hiring quality, strengthen onboarding readiness, and ensure alignment with workforce requirements.• Oversee compliance with HR policies, governance standards, and background verification (BGV) frameworks, ensuring risk mitigation and regulatory adherence.• Drive employee engagement and culture-building programs to improve employee experience and strengthen team effectiveness.• Design and facilitate manager capability development and leadership training programs, enabling stronger people leadership across teams.• Partner with cross-functional stakeholders to support organizational change initiatives, workforce transformation, and performance management practices.• Strengthen HR processes and governance through data-driven insights, stakeholder collaboration, and continuous improvement initiatives.

Education

• Sri Venkateswara College, Delhi University

  Bachelor of Arts - BA, Sociology

  1989 — 1992

• Lady Irwin School, New Delhi

  High School/Secondary Diplomas and Certificates

• Kurukshetra University

  MTA ( Master in Tourism Administration ), Tourism Management

  1993 — 1995

Skills

• Service Delivery
• Sabre
• Business Analysis
• Service Management
• Relationship Management
• Problem Management
• Customer Satisfaction
• Sla
• Call Center
• Credit Cards
• Process Improvement
• Workforce Management
• Customer Experience
• Change Management
• Vendor Management