Monica Davis
Manager, Client Engagement at INF Associates
- Role
- Manager Client Engagement at INF Associates
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Monica Davis
As Manager of Client Engagement at INF Associates, I leverage years of professional experience to foster client relationships and support sustainable initiatives in EVSE infrastructure, renewable energy, and building decarbonization. Collaborating closely with Sales and Business Development teams, our efforts focus on customer success by optimizing ROI for EV charging stations, acting as a liaison between utilities and partners, and delivering customer centric solutions.Proficient in multiple CRM platforms, including Salesforce, generative AI for data analysis, seamless customer on-boarding, and strategic upselling and cross selling opportunities, I contribute to enhancing client engagement strategies and ensuring an exemplary customer experience. With expertise in client communications and time management, my work is driven by strategic thinking and a commitment to advancing renewable energy and decarbonization efforts.
Experience
Manager Client Engagement
May 2023 — Present
At INF Associates, I oversee client engagement strategies, focusing on software renewals and commercial load management for EV charging stations. By working closely with Sales and Business Development, I ensure we address customer pain points effectively. I also introduced customer satisfaction surveys to gather insights, helping us to continually improve our services and meet client expectations.
Education
University of Houston
Certification, Hydrogen Economy Program
UT Health San Antonio
MD, Anesthesiology
UT Health San Antonio
Doctor of Medicine - MD
UT Health San Antonio
Doctor of Medicine - MD, Medicine
University of Houston
Bachelor of Science (B.S.), Biology/Biological Sciences, General
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