Monica Crosby

Regional Director of Clinical Operations @AbsoluteCare

Cleveland, OH, US

Own the Medical Center Scorecard and ensure both performance and financial KPIs are met.Work closely with clinical and administrative teams’ staff to manage member utilization and engagement to drive positive patient outcomes.Responsible for office compliance and quality assurance that includes staff education, auditing, and routine monitoring as well as adherence to office policies and procedures for the following:State or federal standards and guidelines pertaining to the medical practice, pharmacy, and corresponding licensureBilling, coding, and fraud waste and abuse complianceFinancial transactions of the medical practice and pharmacyOSHA, infection control and staff safety (shared responsibility)HIPAA privacy & securityManagement of liability riskPatient safetyCLIA certificationRadiology certification and radiation safety standardsResponsible for educating staff, monitoring, reporting, and auditing the following:Meaningful Use for an EPNCQA - PCMH RecognitionPQRS, HEDIS measures and STAR measuresImplement and evaluate policy, procedure, and program content.Hire, orient, train, counsel, discipline, and direct support staff.Routinely conduct quality assurance activities through reviews, meetings, reports, and observation of results, according to professional practice standards and regulatory compliance.Evaluate and monitor program needs, identifies unmet needs and systematically addresses need for change.Collaborate with the compliance team to ensure applicable practice, federal and state standards are met.Mitigate liability risk within the practice.Prepare reports, as indicated and necessary.Lead monthly care center team meetings and prepares agenda as well as brings in SME’s as warranted.Responsible for overseeing local recognition and rewards program for staff.Oversee local facilities management and security of care center.Promote AbsoluteCare’s core values and help promote and drive positive quality metrics.

University of Phoenix

Bachelor of Applied Science (B.A.Sc.)

Remington College

Medical Assisting

University of Phoenix

Master of Business Administration - MBA