Monica Correia
Business Operations Manager @Foster Immigration
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WORK HISTORY
Business Operations Manager @Foster Immigration
Woburn, MA, US
Oversee the firm’s day-to-day business operations with a focus on driving efficiency, optimizing resources, and enabling sustainable growth.Spearheaded the implementation of a new case management system, significantly improving workflow, visibility, and collaboration across departments.Achieved a reduction in operational expenses through strategic vendor negotiations, improved procurement, and process enhancements.Manage all administrative functions, including HR, billing, payroll, IT coordination, and office infrastructure.Lead recruitment, onboarding, and team development efforts to support a high-performing, collaborative legal support team.Cultivated a culture of accountability, open communication, and continuous improvement, contributing to increased engagement and operational clarity.Work closely with senior leadership to align operational initiatives with the firm’s long-term goals and client-focused mission
EDUCATION
Escola Profissional Profitecla
Tourism and Travel Services Marketing Operations
Universidade Aberta
Bachelor's degree, Applied Languages
SKILLS
ABOUT MONICA CORREIA
I’m a strategic operations leader currently serving as Business Operations Manager at an immigration law firm in Massachusetts, where I partner with firm leadership to drive performance, operational alignment, and long-term growth. I lead cross-functional initiatives across HR, finance, IT, and legal operations, and recently helped implement systems that reduced overhead by 50% and improved firmwide collaboration.With over a decade of experience across legal, education, and customer-focused sectors, I bring a global perspective and a strong track record in process optimization, people development, and executive enablement. My approach is people-first, detail-oriented, and focused on scaling what works.Originally from Portugal and fluent in multiple languages, I’m passionate about working in diverse, multicultural environments and collaborating with mission-driven teams across borders.
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