Monica Camille Galang Cabalza

Employment Documentation Specialist @Peninsula Canada

Vancouver, BC, CA

Working directly with clients both virtually and in person to create, review, and tailor employment documentation in line with company policies and employment law.* Conduct client meetings and site visits to develop customized HR documents.* Stay updated on HR best practices and legal compliance.* Manage client relationships, ensuring timely and high-quality service delivery.* Handle client complaints and provide commercial advice on documentation risks.* Maintain accurate records and use internal systems effectively.* Support internal teams through training, QA reviews, and onboarding.* Promote additional company services and gather client feedback.* Act as a subject matter expert and troubleshoot system issues.* Assist with policy development and internal reporting when needed.