Monica Caley

About Monica Caley

In 2018, I started at BCBSMA as the Talent Acquisition, Diversity, Equity & Inclusion intern. As a Marketing major, I was brand new to the world of talent and healthcare. Taking a risk on an internship outside of my intended discipline was the best move I ever made. I got to utilize my skills and education in a field that I am now even more passionate about. The internship opportunity gave me the foundation to launch my career and make an impact in my community. After my summer internship, I jumped at the offer to join as a full time associate! In May 2019, I rejoined BCBSMA as a Talent Acquisition Specialist where I was responsible for recruiting our front-line service center phone representatives- the face and trusted allies for our members and providers. I recently I transitioned to my new role as the Early in Career Talent & Employer Branding Program Manager. SPECIALTIES / SKILLS & EXPERTISE • Full Lifecycle Recruitment • High Volume Recruiting (Call Centers) • Actuarial Hiring & Sourcing • Recruitment Strategy • Talent Sourcing / Screening • On-Boarding • Applicant Tracking System (ATS)(Workday) • Phenom People CRM (Candidate Relationship Management) • Recruiting with Social Media • Boolean Search • Strategic Business Partnerships • Competitor Research & Analysis • Tactical Execution • Recruitment Marketing & Branding • Phenom People CMS (Content Management Site) Maintenance & Design

Experience

1. Early in Career Talent & Employer Branding Program Manager

   Blue Cross Blue Shield of Massachusetts

   Mar 2022 — Present

   Responsible for maintaining current Blue Cross Blue Shield of MA career site content and design through Phenom People CMS - Responsible for the design, implementation, and employee engagement strategies- playing an integral role in enhancing the employee experience in creative ways - Connects employees, leaders, and HR and leverages the intersections between them to strengthen the culture and drive business outcomes - Establishes strong relationships and drive change by bringing a contagious curiosity that inspires others to explore what might be possible and embrace new ways of thinking and working Communications: Implements thorough and consistent strategies to best communicate programs to all stakeholders Talent Branding: Identifies what, exactly, about BCBSMA makes it attractive to candidates; highlighting key differentiators that set the company apart from competitors; leveraging candidate-facing communications, social media, and video to convey the corporate culture and employee experience Talent Acquisition: Full cycle sourcing and recruiting for the actuarial leadership and development program University Relations: Project management, strategic planning, budgeting, full cycle recruiting, hiring, negotiation, offer, curriculum development, communications, program delivery, leader and intern trainings and communications, mentorship. Also manages quantitative (program growth) and qualitative (intern experience) goals; executes all intern and new hire events and programs Early in Career Programs: Responsible for relationship management, consultation, and monitoring Marketing Liaison: Liason for Talent Acquisition, Diversity, Equity & Inclusion program initiatives according to brand standards; Creates storytelling and content focused communications; Partners with the brand team on digital asset design and creation; Fields inbound design inquiries and consults with the brand team

Education

• Isenberg School of Management, UMass Amherst

  Bachelor of Business Administration - BBA, Marketing

  2015 — 2019