Monica Caballero
Driving efficiencies and actionable insights through AI, Salesforce and other technologies
- Role
- Senior Manager of Analytics and Innovation at Florida Power & Light
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Monica Caballero
With over 19 years of experience in the utility sector, I am a passionate and innovative leader of business process improvement and customer experience design. I have a proven track record of delivering high customer satisfaction while reducing costs.As the Sr. Manager of Analytics & Innovation at Florida Power & Light Company, and an AI Champion, I manage a team of product owners, data scientists, and analysts that support Salesforce and web systems, create data visualization dashboards with KPI’s and develop AI initiatives to identify efficiency opportunities. During my time working on business customer focused initiatives between 20••••24, I am proud for FPL to have earned #1 in JD Power utility business customer satisfaction in the South Large region in 2021 as well as Escalent’s Trusted Business Partner award for five consecutive years. I hold certifications in customer experience, usability analysis, six sigma, agile and project management, and I am always eager to learn new skills and methods to improve customer and business outcomes.
Experience
Senior Manager of Analytics and Innovation
Sep 2025 — Present · Miami, FL, US
Leading data-driven strategies, advancing innovation, and leveraging technology to drive smarter decisions and continuous optimization
Education
Florida International University
Bachelor of Arts - BA, English Language and Literature, General
2003 — 2005
Florida International University
Master of Business Administration - MBA, International Business
2005 — 2006
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