Monica C. Mays
Global Saas Sr, Customer Success Leader |Implementation Leader | Engagement Management, Leader| Executive People Officer
- Role
- Strategic Customer Success Leader - Americas at Cornerstone OnDemand
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Monica C. Mays
Global Saas Customer Success Leader | Engagement Manager with an operationally astute background with proven strategic and leadership experience in SAAS. Extensive cross industry experience in multi-unit/multi-state. A results oriented, hands-on, proven leader, motivator, mentor, and team builder with experience in organizational development, talent management and business strategy. Demonstrated ability to transform and meet business focused commitments in different industries and diversified cultures. Extensive background working with enterprise clients across the country. AREAS OF EXPERTISE Relationship Management Engagement Management for Enterprise level Clients Project Management Slack SME Saas Salesforce SME Member of Client advisory board Client Retention/Satisfaction Performance Management Process Improvement Facilitator/committee participant
Experience
Strategic Customer Success Leader - Americas
Oct 2022 — Present · US
Education
Louisiana Tech University
Consumer Affairs
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