Monica Balko

Senior Technical Account Manager || SaaS Technical Solutions & Premium Support || Customer Onboarding & Implementation || Customer Experience & Retention || SaaS Operations || Customer Success

Role: Senior Technical Account Manager at Majesco
Location: Portland, ME, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Monica Balko

I am an accomplished Senior level Technical Account and Premium Support Manager, working…

Experience

Senior Technical Account Manager
Majesco
Sep 2024 — Present

Education

University of Southern Maine
B.A.
Merrimack College
History/Political Science major

Skills

Program Management
Disability Insurance
Vendor Management
Employee Benefits
Business Process Improvement
Underwriting
Change Management
Leadership
Sales
Customer Experience
Customer Service
Coaching
Business Process
Process Improvement
Insurance
Life Insurance
Team Building
Management
Salesforce.com
Training
Microsoft Word
Team Leadership
Teamwork
Risk Management
Talent Management
Outlook
Call Centers
Cross-Functional Team Leadership
Strategic Planning
Negotiation
Microsoft Excel
Project Management
Performance Management
Financial Services
Employee Training

Contact information

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Work email
•••••@majesco.com
Personal email
•••••@•••••.com
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Current company

Majesco

2.9K employees · Morristown, NJ, United States

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance at www.majesco.com.

majesco.com

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About Monica Balko

Experience

Senior Technical Account Manager

Education

University of Southern Maine

Merrimack College

Skills

Find verified contacts for anyone on LinkedIn