Monet Davis
TS | CAPM | SEC +| ITIL \"Leveraging Vast IT Knowledge & Experience to Deploy Cutting-Edge Solutions & Deliver Positive User Experiences.\"
- Role
- Workstation Support Specialist at Rollout Systems
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Monet Davis
I am a cloud and cybersecurity professional with hands-on experience supporting secure…
Experience
Workstation Support Specialist
Nov 2024 — Present · Bethesda, MD, US
Execute comprehensive onboarding processes, including provisioning of user accounts, access credentials, and workstation deployment in compliance with organizational security policies.• Administer user lifecycle management (creation, modification, deactivation) through Active Directory, adhering to DoD security standards and access control requirements.• Utilize administrative tokens and privileged accounts to perform elevated system tasks, ensuring proper logging and compliance within secured environments.• Perform all duties within a Sensitive Compartmented Information Facility (SCIF), ensuring adherence to strict physical and cybersecurity protocols.• Deploy, configure, and manage enterprise applications using Microsoft System Center Configuration Manager (SCCM), maintaining consistent baselines across the environment.• Support RDT & E (Research, Development, Test & Evaluation) activities and sustainment operations within NMCI environments, ensuring system integrity and compliance.• Ensure endpoint security by applying system patches, updating antivirus definitions, managing firewall configurations, and enforcing Group Policy settings.• Leverage ServiceNow to triage, track, and resolve incidents, service requests, and change management tasks, improving SLA compliance and end-user satisfaction.• Reimage and configure computing assets to meet operational readiness standards, including BIOS updates and image deployment with PXE boot.• Install, upgrade, and troubleshoot software suites and mission-critical tools across various platforms, maintaining compatibility and operational effectiveness.• Diagnose and remediate Tier I/II hardware and software issues, collaborating with cross-functional teams to minimize downtime and ensure continuity of operations.
Education
Strayer University
Associate of Arts - AA, Information Technology
2020 — 2022
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