Monelette A.
Estore and Retention @Samsung Electronics
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WORK HISTORY
Estore and Retention @Samsung Electronics
Mississauga, ON, CA
Manages content for the support portion of.com. Directs and monitors escalations from non-voice support, SmartThings, and Samsung Members. Vendor management of non-voice CS support, SmartThings, Chatbot, Samsung Members. Conducts calibration with non-voice team, SmartThings, Samsung members and suggests recommendations for improvement. Ensures that mandatory updates for digital service are executed on time.
EDUCATION
De La Salle University
Bachelor of Science in Mathematics with specialization in Business Applications
Stella Maris College
High School Diploma
Southern Cross University
Master of Business Administration (MBA)
ABOUT MONELETTE A.
Has had extensive experiences in Customer Service positions (having to manage one of the biggest multinational electronic companies, Samsung), Customer support, Sales Experience (Vodafone Australia), Office administration, Data entry, Accounts administration, Call Centre duties. Had various work experiences in managing customers’ needs and expectations; Excellent Communication skills; Accustomed to working in Global companies; Had attended numerous trainings and workshops in many other countries; Highly motivated, Ability to work well under pressure, and excellent team-player, purpose-driven and hardworking; High leadership and organisation skills. Can work full-time.
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