M Russell
Leadership | Federal Government
- Role
- Supervisor at Internal Revenue Service
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About M Russell
Highly motivated Quality Analyst with extensive experience in evaluating and enhancing customer interactions within contact center environments. Proven track record of implementing quality assurance processes to ensure exceptional service delivery and customer satisfaction. Skilled in analyzing performance metrics, identifying trends, and developing targeted strategies to enhance agent performance and operational efficiency. Experienced trainer and mentor, adept at providing comprehensive training and on-the-job instruction to new employees. Strong communication and collaboration abilities, committed to driving excellence and exceeding quality standards to optimize the overall customer experience.Open to relocate to: Houston, TX and Dallas, TX
Experience
Supervisor
Oct 2024 — Present
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