Monalisa Vyas
Client Services Representative @Tech Mahindra
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WORK HISTORY
Client Services Representative @Tech Mahindra
Toronto, ON, CA
Efficiently manage high-volume communication via phone, addressing inquiries, and resolving issues.Utilize problem-solving and soft skills to de-escalate issues and improve customer retention.Built customer relationships through personalized support and communication, ensuring satisfaction.Ensured compliance with regulatory standards and streamlined service processes to enhance efficiency and customer experience.Managing monthly inquiries, resolving concerns, and ensuring a 95% satisfaction rate.
EDUCATION
JIET Group of Institutions Jodhpur
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT MONALISA VYAS
Leveraging a solid foundation in Electronics, and Communications Engineering from JIET…
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