Monalisa Swain

Salesforce Consultant @Dayforce

Niagara, ON, CA

Worked on a strong dayforce initiative to design their customer and partner portal such as introducing new featured information, Calendar components, Events, Knowledge base etc using LWC, AURA.Successfully delivered the Messaging In App Web - Chat feature for Customer Success Team for APJ region.Delivered a highly anticipated project for creating matrices and dashboard using Data Cloud and Search Analytics for their leadership team.Worked extensively for the new enhancement for the Dayforce for the customers and partners for the Case custom listviews, Project, Invoice list-views, their case creation form, case submission form etc.Worked on setting up their HR Admins in the partner portal for support and post implementation activities.Successfully delivered the Salesforce & JIRA integration for the P&T team using Service Rocket and Peeklogic.Working on various SRP items for the PSA cloud for their customers including Projects, Opportunities, Resource Request, Timecard automation in collaboration with FinancialForce Team (Certinia)Extensive experience in various AI & Einstein tools such as Enhanced Chat BOT, MIAW Chat, Embedded Service deployment.Worked on various enhancements and bug fixes as part of the Sprint Activities.Extensive experience in various deployment tool such as Copado, Copado Essentials, Change Set etc Deep working experience in various Apex Classes, triggers, Flows based on their requirement from the various Dayforce Products such as Dayforce Wallet, Powerpay, Dayforce Managed Services.Mentoring the Offshore team for various L1 tickets and helping them to resolve the issues in Customer Success, Support and Service side.Being a part of various PoC’s such as Prompt Builder, Co-pilot, LWR etc.

Ishan Institute of Management and Technology

Bachelor's degree

Ishan Institute of Management and Technology

Master of Business Administration - MBA