Monalisa Patel
Senior Analyst @Sanofi | Salesforce Certified BA | Bridging Business & Technology from Discovery to Delivery
- Role
- Business Analyst at Invenio
- Location
- Sambalpur, OD, IN
- LinkedIn followers
- 500 followers
About Monalisa Patel
Salesforce Certified Business Analyst with 4.5 years of experience in delivering high-impact solutions, bridging business goals with technology and optimizing enterprise processes. I bring hands-on experience in driving end-to-end project delivery within Agile-Scrum environments, implementing MuleSoft integrations and Salesforce Service Cloud solutions across high-volume enterprise systems.My expertise includes stakeholder management, requirement elicitation, process optimization, gap analysis, risk assessment, functional documentation, UML modeling, workflow and process modeling, user story creation, acceptance criteria definition, release coordination, data analysis, data mapping, API integration, AWS cloud services and comprehensive testing.Hands-on experience in Salesforce Service Cloud, leveraging automation, workflow optimization, case management and customer support enhancements to drive operational efficiency.Proficient in tools such as Jira, Confluence, SQL, Excel, Postman and Tricentis qTest, ensuring end-to-end traceability, data accuracy and seamless coordination across project lifecycles.Recognized for my analytical mindset, attention to detail and cross-functional collaboration, I consistently contribute to successful service rollouts, system transitions and process improvements.I’m passionate about solving business problems through structured analysis, clear communication and delivery that prioritizes both quality and impact.
Experience
Business Analyst
Dec 2023 — Present · Hyderabad, IN
Education
Seven Hills Residential School Sambalpur
Matriculation / High School , CBSE - (Science, Mathematics, Social Science, English & Hindi)
Seven Hills Residential School Sambalpur
Intermediate / Associate, CBSE - Science (Physics, Chemistry, Mathematics, Computer Science, English & Physical Education)
GIET University Gunupur
Bachelor of Technology - BTech, Electronics and Communications Engineering - ECE
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