Monali Ghumre

About Monali Ghumre

Proficient in various management facets including project management, people management, and client management, I execute strategies with precision and efficiency. Holding certifications in Prince2 and Agile Methodology - Scrum, complemented by an MBA, I possess the strategic acumen necessary to navigate dynamic business landscapes and achieve sustainable growth objectives. As a versatile Assistant Manager in IT with seven years of dedicated experience, I specialize in Customer Relationship Management (CRM), leveraging my expertise in customer database management to elevate overall customer satisfaction. My leadership style emphasizes collaboration and teamwork, driving continuous process improvements aimed at boosting company revenue streams. My competency in project management enables me to spearhead initiatives that address immediate challenges while anticipating future needs, ensuring that CRM strategies remain adaptive and responsive to evolving market dynamics. With a collaborative and results-driven mindset, I am dedicated to driving excellence in CRM practices, ultimately contributing to organizational success and maintaining a sustained competitive advantage.#AssistantManager #ITProfessional #CRMExpertise #CustomerDatabaseManagement #LeadershipSkills #TeamCollaboration #ProcessImprovement #ProjectManagement #ClientManagement #Prince2Certified #AgileMethodology #StrategicAcumen #OrganizationalSuccess #CompetitiveAdvantage

Experience

1. Assistant Manager IT

   Axis Direct

   Oct 2023 — Present · Mumbai, IN

   Application Management: Monitoring application performance and coordinating with vendors to ensure smooth operation and timely issue resolution.• Vendor Management: Serving as a liaison between vendors and stakeholders, coordinating support activities, and ensuring vendor deliverables align with stakeholder requirements.• Client Management: Facilitating communication with stakeholders, gathering and implementing Business Requirement Documents (BRDs), and providing training on application usage.• Performance Improvement: Continuously analyzing and enhancing application performance to meet stakeholder needs and improve user experience.• Issue Resolution: Troubleshooting software errors and bugs daily, providing second and third-level support to stakeholders, and conducting Root Cause Analysis (RCA) in collaboration with vendors.• Documentation: Maintaining and updating documentation processes, including BRDs, support procedures, and schedule plans, to ensure transparency and facilitate efficient project management.• Schedule Planning: Developing, maintaining, and updating schedule plans for organizational projects, ensuring alignment with business objectives and stakeholder expectations.• Technical Support: Offering technical assistance to stakeholders and business users, addressing their queries, and providing guidance on application usage and troubleshooting.• Leveraging Prince2 certification and expertise in People, Client, and Vendor management, seamless coordination between stakeholders, vendors, and project teams is ensured, ultimately driving successful application management and support initiatives.

Education

• Yadavrao Tasgaonkar Institute Of Engineering & Technology

  Bachelor of Engineering (B.E.)

  2010 — 2016

• Kalinga University

  Master of Business Administration - MBA