Monali Biswas

Experience

1. Human Resources Executive

   Tata Consultancy Services

   Jan 2023 — Present · Kolkata, IN

   Jan 2023 – Present • Resolved employee queries related to HR policies, payroll, allowances, attendance, leave, and employee records using ServiceNow. • Coordinated with SPOCs and HRBPs to ensure timely and compliant resolution of issues in line with organizational policies. • Drafted and maintained Standard Operating Procedures (SOPs) for key HR processes including payroll, time office, medical benefits, and policy clarifications. • Led an initiative to streamline HR communication, improving clarity, consistency, and employee experience. • Generated and analyzed MIS reports to track team KPIs and identify areas for process optimization. • Managed work queue distribution, ensuring fair allocation, SLA adherence, and workload balancing across the team. • Identified process gaps and recommended actionable solutions to enhance operational efficiency. • Supported employee engagement activities and facilitated policy-related communication through calls and virtual sessions.• Proficient in handling employee lifecycle actions in SAP (Transfer, Promotion, Redesignation, etc.). • Skilled in executing HR processes and personnel actions within SAP to ensure accurate and timely updates.

Education

• Symbiosis Centre for Distance Learning

  Postgraduate Degree

  2025 — 2027

• Heritage Institute of Technology

  Bachelor of Technology - BTech

  2016 — 2020