Mona H.

Experience

1. Patient Access Representative

   Sanford Health

   Sep 2017 — Present · Fargo, ND, US

   Description Under the direction of the Patient Access Manager, the Patient Access Representative obtains and validates patient demographic, insurance, and financial information. Essential Duties And Responsibilities Responsible for driving the culture through values and customer service standards Accountable for outstanding customer service to all external and internal customers Develops and maintains effective relationships through effective and timely communication Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner Entry of patient referrals, including complete and validated demographic, insurance and financial data Verifies insurance benefits utilizing all available resources Notifies patients/guarantors of financial responsibility. Refers appropriate cases to the Customer Service department for payment collection Makes documents received during the registration accessible to physician practices in Aprima Provides correct information to referral source and patient callers regarding the benefits of VPA services. Educates referral sources on New Patient Referral processes Consistently meets all quality and productivity standards set by department manager or supervisors. Other duties as assigned