Mona Sangha
Associate Product Manager @BCAA
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WORK HISTORY
Associate Product Manager @BCAA
Burnaby, BC, CA
Enhance features, promotions, and customer experience for a range of insurance products (Optional Car, Small Business Insurance, RV, Life, Health, Dental, and Travel). Collaborate with internal and external stakeholders to plan and implement product changes, offering reliable consultation and solutions. Conduct regular forecasting, monitor performance, and identify actions to address gaps and leverage opportunities. Provide feedback and support to various stakeholders on product, performance, underwriting, and claims matters. Monitor market performance, including traction, popularity, competitive features, and trends, reporting findings to the team for consideration of appropriate solutions. Identified customer pain points through market research, using data-driven insights to enhance product features and address gaps, resulting in product improvements.
EDUCATION
Middlesex University
BSc (Hons) Biomedical Sciences
Nilai University
Diploma in Medical Laboratory Technology
ABOUT MONA SANGHA
Results-driven Product Leader with a proven track record of leading complex product development initiatives, optimizing operational processes, and driving business growth. Adept at stakeholder engagement, market research, pricing strategies, and cross-functional collaboration, I specialize in delivering innovative, high-impact solutions that elevate product quality, streamline development, and enhance customer satisfaction. With expertise in user testing, performance analytics, and data-driven decision-making, I continuously drive product enhancements that foster customer loyalty and long-term success. With over a decade of experience in Life, Health & Dental, Group Benefits, Car, SBI, Travel, and RV insurance, I have held key roles in Medical Underwriting, Product Marketing, Agency Training, and Product Innovation & Development. My end-to-end product development expertise ensures strategic alignment with market needs and business objectives, translating insights into customer-first, market-leading solutions. Passionate about driving innovation and transformative change, I collaborate across teams to create products that deliver value, enhance experiences, and make a lasting impact.
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