Mona Gupta
Head of GRS Capability Center Operations (GCC)
- Role
- Head of Grs Capability Center (Gcc) Operations at Liberty Mutual Insurance
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mona Gupta
Results-driven professional with over 25 years of cross-functional leadership experience in the BFSI (Banking, Financial Services, and Insurance) vertical. Demonstrated expertise in client operations, sales, solutions, service delivery, process transition, compliance, and team management. Proven track record of driving growth, implementing quality initiatives, and delivering operational excellence. Skilled in leading large-scale projects, executing process improvements, and optimizing operational efficiency with organizations like Liberty Mutual, Accenture, Cognizant, HSBC, GENPACT & WNS- Currently working as Head of GRS Capability Center (GCC) Operations & Head of Operational Excellence for Global Operations at Liberty Mutual Insurance- Worked as Managing Director in Accenture, responsible for driving Financial Services growth in Asia Pacific region- Worked as Senior Director - Insurance Operations in Cognizant, leading various large P&C carriers\' end to end processing work across LOBs and markets-Worked as AVP - Projects in HSBC Global Resourcing, responsible for driving various quality initiatives in Global Finance Operations- Previously worked as Manager in WNS Global Services Pvt Ltd, performing the responsibilities of Black belt & Ops Manager. Managing & leading an insurance team of 80 members and leading Quality Initiatives across Biomet Offshore along with Operations- Exposure in various onsite transitions & detailed diagnostic for Global Finance & Accounting ( AP & AR) and Insurance businesses as Ops Manager- Distinction in executing Six Sigma Green Belt Project & various LEAN projects. Black belt trained & tested. Certified Six Sigma Green Belt.Specialties: Operations, Client Delivery, Transformation and Sales: Project Management - Prince 2 Practitioner: Six Sigma & LEAN - Green belt certified, Black Belt trained & tested: Process Consulting: Knowledge Management
Experience
Head of Grs Capability Center (Gcc) Operations
Sep 2023 — Present · Gurugram, IN
Leading vendor relationships across various vendors for GRS Liberty Mutual
Education
Harvard Business School
LEAD@Cognizant Program, Leadership
2021 — 2022
Institute of Management Technology, Ghaziabad
Post Graduation, PGDBM (Finance)
2001 — 2004
Delhi University
B Com (Hons)
1998 — 2001
Indian School of Business
Women Leadership Program, Executive Education
2022 — 2022
Skills
- Cross-Functional Team Leadership
- Black Belt
- Quality Management
- Process Excellence
- Mis
- Process Management
- Team Management
- Outsourcing
- Six Sigma
- Process Consulting
- Management
- Service Delivery
- Crm
- Operations
- Knowledge Management
- Vendor Management
- Re-Engineering
- Transition Management
- Prince2
- Bpo
- Business Process Improvement
- Project Management
- Business Transformation
- Offshoring
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