Mona Charfeddine

Hospitality Officer @SAP

Levallois-Perret, FR

Welcoming and assisting clients in an international environment, managing reservations and coordinating with various departments (catering, events, room service, helpdesk, security, IT, etc.). Overseeing the guest experience to ensure high levels of satisfaction and proactively resolving any issues.Key responsibilities:Greeting and providing personalised service to international clients.Coordinating logistics between teams and external providers.Handling administrative tasks (reservations, schedules, follow-up).Supporting the organisation of events and seminars.This role allowed me to develop strong skills in intercultural communication, customer relationship management, organisation, and teamwork within a fast-paced environment.

Université Sorbonne Nouvelle

Master 1 (M1), Civilisation

Université Centrale

Licence, Lettres langues et civilisations anglophones

EFAP - École des nouveaux métiers de la communication

MBA spécialisé, Communication et marketing

Lycée Pierre Mendès France Tunis

Baccalauréat sciences économiques et sociales

Université Paris Cité

Master 1 (M1), Civilisation