Mon Kenneth Lacsa
SAAS Development| AI | CRM| Finance Operations Analyst | Expert in Data Analysis and Strategic Improvement for Accounts Receivable Management| Account Reconciliation
- Role
- Sales Operations Specialist at Tesla
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Mon Kenneth Lacsa
Results-oriented finance professional with over 7 years of experience in finance operations with over 1 year of Tech Sales experience seeking to leverage strong analytical skills and expertise in banking, finance, and sales to contribute to organizational success and drive impactful results.
Experience
Sales Operations Specialist
Oct 2024 — Present · Fremont, CA, US
Managed Customer Outreach Campaign: Executed a targeted outreach initiative, reaching out customers to gauge interest in used vehicles. Documented and tracked sales-qualifiedopportunities, ensuring alignment with product roadmaps and enhancing customer engagement.• Fostered Cross-Functional Collaboration: Collaborated with Sales and Product teams to effectivelycapture and route customer feedback. Organized and prioritized incoming requests, improvingvisibility and transparency across teams, which contributed to a streamlined intake process.• Analyzed Trends for Strategic Insights: Conducted data analysis on outreach efforts to identifypatterns in customer interest and ordering behavior. This effort informed future productdevelopment and marketing strategies, resulting in recognition as a top seller for two consecutivequarters, with over 250 vehicle sales.• Supported Process Improvement Initiatives: Assisted in the intake management process bycoordinating with Product Managers to align feedback and feature requests with product priorities.•Prepared summaries and reports to highlight trends and key focus areas, driving efficiency inoperations.
Education
San José State University
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General
Chabot College
Associate's degree, Business Administration and Management, General
Ohlone College
Business Administration and Management, General
2016 — 2019
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