Molly S.
Connecting the business + system dev team requirements to deliver business critical financial data.
- Role
- Senior Product Owner at CNA Insurance
- Location
- Salem, MA, US
- LinkedIn followers
- 500 followers
About Molly S.
Experienced Senior Product Owner and Agile Product Manager II, within financial/insurance industries.Past Experience: Supported 8 different Business Units and Executive Leadership within Farmers Insurance Service Operations. Lead a team of Data Analysts, Project Managers, Product Owner and Scrum Master. •Onboarded an acquired organization into greater Reporting structure at Farmers Insurance•Led System Demos to all levels of Leadership•Participated and led PI Planning events (all ceremonies)•Hosted weekly meetings with Business Unit VPs to provide action plans to improve Customer Experience and Operational Effectiveness. Contact Center Service Levels increased from single digits in Fall 2022 to meeting goal at 70% or higher by Spring 2023 •Created Product Vision and Roadmap for the Farmers Reporting Team, including its “Tableau to PowerBI” transition. Project spanned from June 2021 and successfully completed on time July 2023. Report volume was streamlined from 92 to 23 with increased engagement•Led Design Thinking sessions to obtain: user feedback to design new/or modify existing tools, acceptance criteria for User Stories and Features, build requirements. Including: data source/staging/structure, how to deliver + visualize data with role requirements and change management•Led a Change Management team responsible for user engagement of data tools and providing actionable insights that can be measured•Focused on personal brand, networking and individual development of self and others
Experience
Senior Product Owner
Sep 2023 — Present · Boston, MA, US
Education
Grand Valley State University
Bachelor of Arts - BA, Environmental Design
Union Yoga
CYT 200, Iyengar
2011 — 2011
Grand V
Bachelor of Environmental Studies
Grand Valley State University
B.A., Environmental, Indigenous Cultures, Writing
2007 — 2009
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