Molly McQuarrie
Customer Success Operations Leader | Driving Retention, Scale, and Digital Programs | SaaS & AI-Driven Success
- Role
- Team Lead, Customer Success Operations at Appspace
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Molly McQuarrie
Customer Success Operations leader with 15+ years of experience guiding SaaS and healthcare organizations through scale, change, and process transformation. I focus on building clear frameworks, scalable processes, and enablement strategies that help teams work smarter, adopt tools with confidence, and deliver measurable outcomes. Experienced in Gainsight CS/PX, Staircase AI, and cross-functional collaboration with Customer Success, Product, and Support teams, I thrive at the intersection of strategy and execution.
Experience
Team Lead, Customer Success Operations
Nov 2023 — Present
Education
SMU Cox School of Business
Graduate Business Analytics Certificate
2018 — 2018
The University of Texas at Dallas
B.A Interdisciplinary Studies, Behavioral Science, Environmental Science and Public Relations/Communications
2007 — 2009
Skills
- Customer-Focused
- Productivity Coaching
- Healthcare Management
- Fundraising
- Market Research
- Auditing
- Editing
- Training
- Insurance
- Creative Writing
- Coaching
- Client Relations
- Account Management
- Public Relations
- Fraud Detection
- Group Insurance
- Determination
- Client Services
- Quality Auditing
- Organization Skills
- Microsoft Office
- Employee Benefits
- Productivity Improvement
- Critical Thinking
- Claims Management
- Articulate Communicator
- Leadership
- Product Management
- Outlook
- Benefits Administration
- Written & Verbal Communication Abilities
- Group Life
- Research
- Disability Insurance
- Attentiveness to Detail
- Public Speaking
- Flexibility
- Team-Oriented
- Highly Motivated Self-Starter
- Driving Results
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