Molly McMahon

About Molly McMahon

Excited about helping companies realize their vision, and to develop teams that excel at delivering.Highly motivated leader with more than 15 years’ experience leading high performing teams to execute critical strategic plans. Passionate about developing exceptional teams that deliver results and exceed performance goals. Proven leadership abilities in strategic planning and execution, project management office development, project management, process improvement, communication, training and change management. Creates innovative process improvements to reduce inefficiencies, increase customer satisfaction and exceed business goals. Specialties: Project Portfolio Management, Project Management, Process Improvement, Change Management, Root Cause Analysis, Problem Solving, Technical Liaison, Agile Project Management, Customer Relations, Account Management and Cross Functional Team Management.

Experience

1. Senior Project Manager

   Peak Credit Union

   Nov 2023 — Present

Education

• Wright State University

  Bachelor of Science - BS, Business and Marketing

• UC San Diego Extended Studies

  Lean Six Sigma Leadership

Skills

• Customer Service
• Customer Satisfaction
• Cross-Functional Team Leadership
• Process Engineering
• Account Management
• Change Management
• Call Centers
• Business Development
• Business Process Improvement
• Minitab
• Customer Relations
• Relationship Management
• Project Management
• Enterprise Software
• Program Management
• Process Excellence
• Requirements Analysis
• Risk Management
• Contract Negotiation
• Sales
• Leading Cross Functional Teams
• Team Building
• Management
• Sipoc
• Process Capability
• Customer Relationship Management (Crm)
• Escalations Management
• Six Sigma
• Salesforce.com
• Issue Management
• Issue Identification
• Analysis
• Lean Six Sigma
• Requirements Gathering
• Root Cause Analysis
• Agile Project Management
• Problem Analysis
• Value Stream Mapping
• Process Improvement
• Crm