Molly Luna

Program Manager, Business Transformation @F5

Seattle, WA, US

As part of the F5 Business Transformation Office (BTO), provided overarching program management and consultation on strategic company initiatives delivering value through development of clear business outcomes, alignment with leaders to develop effective objectives, implementation of right-sized governance, and working cross-functionally to mitigate risks and maximize value realized. Telemetry Initiative • Provided business program management and thought leadership for critical initiative delivering product usage telemetry to business teams • Developed with Mission Owner and Technical Program Manager strategic and tactical delivery governance model in alignment with enterprise framework• Drove requirements and business process mapping activities, working with Mission Owner to ensure alignment of business, product, and IT stakeholders and delivery of baselined documentation for technical and report scope• Developed overarching timeline, schedule, and project tracking tools and resources including establishing SharePoint hub and regular communication channels • Identified and managed risks for overall Mission working with leaders and ICs to effectively identify and mitigate emerging risks and quickly address issues• Developed communications, decision-making documentation, and presentations for all levels of stakeholders including presentations to C-suite leadersCustomer Experience • Coordinated support and executive status for Chief Customer Engagement & Marketing Officer for 4 initiatives focused on transforming F5 customer experienceVendor Onboarding Assessment and Task Force• Led cross-functional, multi-team assessment and improvement initiative for F5 vendor onboarding capability delivering with the Task Force a 12% reduction in time to onboard new vendors • Established business outcome based vision and scope including technical enhancements, business process improvements, change management and operational governance framework