Molly N.
Senior Manager - Digital Marketing Strategy & Customer Experiences
- Role
- Senior Manager of Social Innovation at Cash App
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Molly N.
Experienced marketing and customer experience leader who lives for the sweet spot where data insights and creativity spark innovation. Passionate about listening to customers to develop experiences that drive results and increase loyalty. Proven track record of managing high performing teams and collaborating across organizations.I was the fashion editor for insideKENT Magazine in the UK for a decade where I directed fashion content, oversaw layouts, and wrote original content.I have an MBA from Rollins College and a Bachelor’s degree in Mass Communication, Public Relations from Towson University.Read more about me at or send me a message to get in touch!
Experience
Senior Manager of Social Innovation
Nov 2021 — Present · Portland, OR, US
Lead innovation, growth, and expansion of the social response channel at Cash App. Lead strategic piloting, optimization and company-wide rollouts of global experimental initiatives that reach new social media channels, additional languages and regions, and new app features. Manage and mentor a team of leads and specialists in piloting, implementing and scaling these new initiatives to serve more customers and deliver amazing social support experiences. Collaborate with and report progress to cross-functional teams across the business.
Education
Towson University
Bachelor's degree, Mass Communication
University of San Francisco
Integrated Online Marketing Strategies
Crummer Graduate School of Business at Rollins College
MBA, Master of Business Administration, Marketing & Management
2007 — 2008
Towson University
BS, Mass Communication, Public Relations
1999 — 2001
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