Molly Bing
Director of Client Services & International Center @Hospital for Special Surgery
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WORK HISTORY
Director of Client Services & International Center @Hospital for Special Surgery
New York, NY, US
Provided strategic leadership for HSS\'s International Center, overseeing end-to-end program strategy and operations. • Managed departmental budgets exceeding $905K, ensuring alignment with workforce needs and program demands. • Developed operational strategies to enhance international patient access, supporting approximately 700 surgeries and 3,600 referrals annually.
EDUCATION
Santa Clara University
Bachelor's Degree, History
ABOUT MOLLY BING
With over seven years of progressive leadership at Hospital for Special Surgery (HSS), I bring a unique blend of strategic planning, operations leadership, and people-first execution. As Director of Client Services & International Center, I’ve led cross-functional teams and complex operations that blend strategy, hospitality, and high-touch service - always with a focus on creating seamless, personalized experiences.My work connects strategy to execution through strong operations and thoughtful, intentional hospitality. I oversee multi-departmental operations with a $900K+ budget, supporting thousands of annual surgeries and global referrals while partnering closely with executives, physicians, and external partners. I specialize in translating big-picture strategy into day-to-day execution with excellence, leveraging tools like Salesforce and Tableau to improve workflows, decision-making, and outcomes.I’m passionate about creating white-glove, scalable experiences - whether for patients, partners, or internal teams - while building genuine relationships and developing people and leaders who feel empowered to take risks, ask for help, and grow. I lead with empathy, creativity, and accountability, and I thrive in environments where innovation, connection, and excellence are equally valued.
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