Molly Twohig

Project Specialist Customer Success Team @Amthal Group Companies

GB

Communicating and building relationships with new and existing subcontractors to request quotations and book works in accordingly. Scheduling works for technicians and subcontractors and coordinate them to ensure that they comply with specifications to meet financial and operational targetsCommunicating with all clients providing a seamless customer experience. Including booking in works and updating them on projectsLiaising with the supply chain team to ensure all equipment is organised for all projects on time and within the financial targetsCompleting O&M Manuals on completion of projectsCompleting Project RAM’s pre projectCompleting background administration work to ensure the projects are coordinated correctlyCommunicating and Liaising with the sales account managers and assisting with any queries they may have on their projectsAnswering emails & telephone calls from both customers and internal colleaguesAdministrating job reports & paperwork from field techniciansWorking closely within the installation team to coordinate and manage all resources efficientlyProviding cover to colleagues in the operations department when the need arisesQuoting small works following reports based around new business takeovers and recommendations