Molly Sollie
Sr Director Centralized Operations @Freedom Mortgage
Indianapolis, IN, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2019 — Present
Sr Director Centralized Operations @Freedom Mortgage
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Fishers, IN, US
Accountable for Workforce Management, Outbound Dialer and Self-Serve teams. Drive strategy for each group, including, call volume forecasting, headcount requirement and capacity planning, call routing management, outbound contact and collections strategy. Maintain support operations for 1,200 agents across 11 contact centers. Hire, develop and lead team of 19.
EDUCATION
2000 — 2004
University of Northern Colorado
Bachelor of Science (B.S.), Business Administration, Marketing
ABOUT MOLLY SOLLIE
Sr. Director, Command Center at Freedom Mortgage
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