Molly Salmi

About Molly Salmi

Goal: Open to opportunity where I can utilize my analytic, problem solving, and leadership skills in a, Business Process Architect, Process Consultant or IT Manager capacity.Experience:2 years experience leading strategic initiatives to identify technology solutions to solve business problems by analyzing business processes, identifying gaps and root causes to define business requirements. Work with business leaders to build business cases and investment proposals. Lead searches/RFPs to select vendor solutions. 4+ years process development, continuous process improvement, and process management of IT Service Management processes utilizing the ITIL best practice (good practice) framework. Process areas: Change Management, Service Request Fulfillment, Incident Management, Knowledge Management and Problem Management. 10 years experience managing Help Desk, System Access Management, Desktop Support, Application Development and Support FunctionsIT Leader with experience working in multiple capacities including: project management, service level management, employee management and development, end-user support, database development and varied involvement in complex enterprise-wide projects. Experience in Financial Services, Retirement Services, Banking, Construction, and Manufacturing, Agribusiness, and Corporate Legal Services industries.Big picture thinker with a unique ability to identify issues and drive resolution.Adept at building relationships with business and technology partners at all levels. Able to quickly understand complex technology concepts and effectively translate into business impacts and opportunities. Uniquely effective in major incident situations. Remains calm and keeps the team focused on service restoration and the incident management process. Has a broad technical understanding - able to ask relevant questions to facilitate effective root cause analysis.MS Office, MS Project, Visio, Word, Excel, Power Point, Relational Databases, Service Desk, Infrastructure Technologies, Service Now, Cherwell, Power BI, DashboardsITIL v3 Foundations, Lean IT, ISO Foundations, ITIL Practitioner OSA certified

Experience

1. Business Process Architect

   Alorica

   Jul 2023 — Present · Minneapolis, MN, US

   Drive initiatives to solve business problems via technology solutions.

Skills

• Help Desk Support
• Sharepoint
• Ms Project
• Process Improvement
• Business Process Improvement
• Management
• Visio
• Software Documentation
• Sdlc
• IT Management
• Itil
• Enterprise Software
• Six Sigma
• Microsoft Office
• Vendor Management
• Project Management
• IT Service Management
• Change Management
• Technical Support
• IT Strategy
• Consulting
• Business Analysis
• Troubleshooting
• Software Development
• Information Technology
• System Administration
• Databases
• Requirements Analysis
• Requirements Gathering
• Analysis
• Business Process
• Cross-Functional Team Leadership
• Leadership
• Incident Management
• Disaster Recovery