Molly Phillips
Customer Education • Client Adoption • Enablement • Learning Experience | Driving Self-Sufficiency & Retention in SaaS
- Role
- Client Training Manager at Brightly Software
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Molly Phillips
I’m a strategic learning and client enablement leader passionate about helping customers adopt technology with confidence and clarity.With over ten years in SaaS education and enablement, I’ve built scalable learning ecosystems that drive adoption, retention, and measurable business outcomes.At Brightly Software, I lead the Product Enablement team responsible for client onboarding, certification programs, webinars, and self-service learning experiences that reach hundreds of thousands of users globally. My approach blends data-driven insight, empathy, and design thinking to create programs that meet customers where they are — empowering them to reach maturity faster and reduce reliance on support.I thrive at the intersection of education, product, and customer success, building cross-functional strategies that turn learning into a revenue enabler.Key strengths:• Customer education strategy & ROI analysis• Product enablement & adoption programs• Learning experience design (LxD) & certification paths• Knowledge management & in-app guidance (Pendo, Skilljar, Salesforce, etc.)• Cross-functional leadership & team development
Experience
Client Training Manager
Aug 2022 — Present · Cary, NC, US
Manage team performance and resolve issues- Organize and delegate work effectively across the team- Deliver meaningful and timely feedback- Remove barriers preventing team from working effectively- Leads delivery of key team projects and day-to-day activities- Contributes to career development of others
Education
University of North Carolina at Greensboro
Psychology
2010 — 2011
North Carolina State University
Bachelor of Science (BS), Psychology
2011 — 2014
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