Molly Otoole
UX Researcher
- Role
- Community Manager at AudioEye
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Molly Otoole
As a User Researcher, I bring a distinctive blend of empathy, passion, and curiosity to the forefront of my work. My love for travel and exploring new places propels me to constantly seek fresh perspectives and insights, enriching my approach to user research. This commitment is evident in my role as a UX Researcher, where I conduct remote sessions with assistive technology users. In these sessions, I guide users through comprehensive website accessibility assessments, user journeys, and usability testing, adhering closely to established personas. The insights gleaned from these sessions are then meticulously documented in detailed reports, and I actively collaborate with the development team to ensure the seamless implementation of accessibility improvements. Beyond the technical aspects of UX research, my dedication to giving a voice to users extends to my experiences as a community and media manager. While in these roles, I applied user research techniques to understand students\' needs and preferences and created informed content to resonate with our audience. However, my primary focus as a UX Researcher at AudioEye remains centered on gaining a profound understanding of user behavior, attitudes, and motivations. Employing diverse research techniques, from surveys and focus groups to in-depth interviews and ethnographic research, I continually seek innovative ways to grasp our user base\'s ever-evolving needs and preferences. Complementing my role is the administration of monthly surveys designed to gather insights on specific topics of interest. These surveys play a pivotal role in enhancing our understanding of user perspectives, covering aspects such as user journeys and overall accessibility. Through my work, I transcend the conventional boundaries of UX research, applying my proficiency to craft truly tailored user experiences. Whether it involves creating engaging content that resonates with our audience or fostering a sense of community and belonging among our users, my skills as a UX Researcher ensure that the experiences delivered are not only meaningful and relevant but also consistently impactful.
Experience
Community Manager
Jul 2023 — Present
Conduct remote research sessions with assistive technology users, guiding them through website accessibility assessments, user journeys, and usability testing based on established personas. Produce detailed reports on identified issues and collaborate with the development team to implement accessibility improvements. Additionally, administer monthly surveys to gather insights on specific topics of interest, enhancing understanding of user perspectives on user journeys and overall accessibility.
Education
James Madison University
Bachelor's degree, Journalism
2013
IxDF - The Interaction Design Foundation
Certification, UX Research
2020 — 2021
Memorisely
UX | UI Design
2020 — 2021
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