Molly-Roberts

1st Line Support @Managed247

Manchester, GB

At Managed I have had the pleasure and opportunity to properly start and progress my IT career, I have been often serving and covering multiple departments and teams at once which has expedited the learning process exponentially. Some technologies I have had exposure to and the relevant experience in them consist of- Azureo Working with virtual machines o Raising monitoring alerts - Office 365o Providing user account adjustmentso Mailbox administration- Active Directory (On Prem and Entra ID/Azure AD)o Managing new users, leavers and changeso Providing Password resetso Providing permissions to Groups and teamso Managing Devices- PRTG Monitoringo Reviewing and troubleshooting monitoring alertso Escalating and raising issues if requiredo Proactive and reactive solution assistanceSome other systems I have experience in are, Service Now, AutoTask, IT Glue, Kaseya, TeamViewer.This goes alongside standard systems and processes such as case, ticket and incident management, troubleshooting the alerts, raising P1’s and providing routine updates, handling service requests, requests for change (RFC), internal approval procedures, documentation creation, adherence to customer service level agreements (SLA) and many more.