Molly K.

About Molly K.

As a Deployment Coordinator at ZEISS Industrial Quality Solutions, I coordinate and…

Experience

1. Deployment Coordinator

   ZEISS Industrial Quality Solutions

   Jan 2024 — Present · US

   Coordinate scheduling for 90+(divided regionally) field service engineers across various services (CMM calibrations and preventative maintenance, training, demos, trade shows, retrofit upgrades, repairs) to ensure 100% coverage and high-quality service for both internal and external customers.• Collaborate with Operations, Sales, and Technical Support to match technician skills with customer needs.• Provide proactive communication to customers via phone and email, offering timely service status updates and ensuring on-time service delivery.• Resolve high-level issues swiftly, ensuring quick and efficient service order processing and problem resolution.• Manage job requests/work orders, verify purchase orders, generate accurate quotes, and document special instructions to ensure seamless service execution and client satisfaction.• Preplan planned calibration/maintenance services for strategic accounts (Automotive, Aerospace, Defense, Medical, Heavy Equipment) to minimize scheduling conflicts and ensure optimal service delivery. • Collaborate with Deployment Team Members, Sales, Aftermarket, Billing, Accounts Receivable, and Technical Support to develop precise and accurate calibration, preventive maintenance, relocation, and repair quotes that align with both customer expectations and manufacturing standards.• Work closely with Sales, Billing, and Customers to maintain and update detailed records of customer jobs, service reports, and correspondence for easy reference and compliance with internal documentation policies.• Coordinate logistics with the Measuring & Test Equipment (MT & E), Parts, and Shipping teams to ensure timely delivery and tracking of specialty tools and parts for service jobs.• Provide continuous support to Regional Service Managers, keeping them informed on critical updates, escalations, and service progress to ensure smooth daily operations.