Molly Gibson
Program Manager @Merck Group
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WORK HISTORY
Program Manager @Merck Group
Establish project schedule, communicate effectively with all stakeholders, and maintain a centralized file of key milestones and historical information using several data analytics systems. Modify data sets as needed to support program needs.• Accountable for the accurate assembly, analysis and reporting of metrics around client service, quality, and communication, both internally and externally. • Experience managing complex studies for large client accounts and responsible for accounts that have projects across multiple divisions and sites. • Responsible for monitoring and closing out assigned projects, develop client relationships, and raise the profile of key clients within the organization. • Partner with Account Managers to develop the account business plans.• Work effectively with Quality Assurance (QA), Orders Management, Sales and Lab leadership across sites and divisions to ensure a seamless service across assigned client accounts.• Initiate and lead proactive discussions with clients and internal stakeholders to align on expectations. • Provide training to others in the Project Management Office (PMO). • Support process improvement projects. • Experience in supporting the complaint process.
EDUCATION
University of Glasgow
Master of Science - MS, Pharmacology
ABOUT MOLLY GIBSON
Program Manager in the Merck Group Contract Testing Services (CTS) network, with a…
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