Molly Erickson

Hospitality Intern @Destination Geneva National

Supported front desk operations, providing warm, efficient service to guests throughout their stayHandled phone inquiries, guest check-ins/outs, and reservation management for both lodging and golf activitiesScheduled and coordinated tee times for golf course patrons, balancing availability and guest preferencesUtilized hospitality management systems to input bookings, process payments, and maintain accurate recordsDelivered prompt, personalized guest support in a high-volume resort environmentStrengthened communication, multitasking, and customer service skills through daily interactions with diverse clientele