Molly Coulter

About Molly Coulter

Strategic operations leader with 15+ years driving transformation across SaaS organizations. I build and scale high-performing teams, design operational frameworks that enable growth, and connect cross-functional stakeholders around shared outcomes.Currently leading Strategic Operations for ServiceNow\'s Strategic Customer Engagement organization, standing up a new team and charter to consolidate operational functions across executive engagements, the customer advocacy team, and strategic initiatives.What I bring:Enterprise-scale operational strategy and executionCross-functional alignment and stakeholder engagementTeam building in ambiguous, high-growth environmentsData-driven decision frameworks and performance measurementHigh emotional intelligence: I lead with trust, navigate complexity through relationships, and create environments where people do their best work

Experience

1. Director of Strategic Operations

   ServiceNow

   Jan 2026 — Present

   Leading Strategic Operations for the Strategic Customer Engagement organization, providing strategic direction and operational support across CTOs, Customer Advocates, Executive Events, Global Advisory Council, Now on Now, and Revenue Acceleration. Responsible for establishing operational frameworks, performance measurement, and cross-functional alignment to support ServiceNow\'s most strategic customer relationships. Building connective tissue across teams and serving as a culture carrier for the organization.

Education

• University of Maine at Farmington

  Bachelor of Science - BS, Psychology

• University of Massachusetts Lowell

  Graduate Certificate, Business

Skills

• Powerpoint
• Saas
• Cross-Functional Team Leadership
• Business Analysis
• Program Management
• Analysis
• Process Improvement
• Financial Analysis
• Integration
• Professional Services
• Business Process
• Change Management
• Project Planning
• Forecasting
• Business Process Improvement
• Salesforce.com
• Business Intelligence
• Management