Molly Cope

About Molly Cope

Who I am: A compassionate person with integrity and excellent work ethic. An effective team player with demonstrated strengths in communication, project management, strategy development, and leadership skills. The proven ability to prioritize and attain set goals. A dynamic and competitive individual ready to be challenged. Professional experiences include: business process optimization including formal workflow orchestration, manufacturing management, product marketing, event planning, recruiting, training, customer service, and sport marketing.Specialties: Business Process and Technology Analysis (Business Process Management), Recruiting, Establishing & Maintaining Strong Relationships, Project Management, Communication (written & verbal).

Experience

1. Assistant Director - Process Improvement Consulting

   Principal Financial Group

   Mar 2025 — Present

   I bring a unique blend of technical expertise and human-centered leadership that creates lasting positive change in organizations. What truly sets me apart is my combination of technical depth, business acumen, and genuine care for people. I thrive on helping organizations and individuals reach their full potential while ensuring we deliver exceptional value to our customers. My bias toward action, coupled with strategic thinking, enables me to drive meaningful improvements that stick.Here\'s how I add value:1. Cross-Functional Expertise- Deep understanding of 15+ critical business functions including HR, actuarial, accounting/finance, software engineering, client relationship management, and operations- Proven ability to bridge gaps between technical and business teams- Strong grasp of financial services products and regulatory requirements2. Technical Leadership- Experience with modern technology stack including cloud services, AI, ML, and workflow automation when straight through processing is not achievable- Successfully led major platform modernizations and acquisition integrations- Strong understanding of document management, workflow management, CRM, and financial systems3. Process Excellence- 13 years of lean six sigma and business process management expertise- Track record of successful small and large-scale transformations- Expertise in organizational design and process optimization4. People-First Approach- Strong emphasis on servant leadership and stakeholder management- Proven ability to explain complex concepts to diverse audiences- Focus on empathy and building strong relationships5. Strategic Implementation- Value-based prioritization skills- Ability to identify gaps and opportunities- Strong track record of turning strategy into actionable resultsMy approach consistently delivers results while building stronger, more capable teams and organizations.

Education

• Morehead State University

  Bachelors, Communications - Advertising & Public Relations

  2001 — 2004

• Western Illinois University

  Masters, Sport Management

  2004 — 2006

Skills

• Recruiting
• Lean Manufacturing
• Continuous Improvement
• Talent Management
• Social Media
• Microsoft Word
• Team Leadership
• Project Management
• Customer Service
• Budgeting
• Event Planning
• Microsoft Excel
• Powerpoint
• Human Resources
• College Recruiting
• Training
• Public Speaking
• Leadership
• Team Building
• Management
• Strategy
• Teamwork
• Budgets
• Microsoft Office
• Organizational Development
• Process Improvement
• Event Management
• Employee Relations