Molly Carney
Enabling Customer Driven Organizations
- Role
- Director of Customer Success at Aware, Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Molly Carney
Driven, results-oriented Customer Success leader with a passion for delivering transformational customer outcomes and scaling high-performing Customer Success organizations in SaaS and technology-driven environments.Bringing 17+ years of experience in Customer Management, including 10+ years in senior leadership roles, with a proven track record of building and scaling Customer Success teams that drive measurable business impact. Extensive experience managing portfolios ranging from $15M–$50M in ARR, improving gross and net retention, and leading initiatives that increase customer lifetime value, product adoption, and expansion revenue.Deep expertise in building and scaling Customer Success strategy, lifecycle management, and operational excellence, with a strong focus on data-driven decision-making, KPI development, and executive-level reporting. Passionate about coaching and developing high-performing teams, creating repeatable CS frameworks, and embedding a customer-first culture that drives sustainable growth.Recognized for advancing Customer Success as a revenue-driving function—aligning people, process, and technology to accelerate adoption, increase retention, and maximize long-term customer value.
Experience
Director of Customer Success
Oct 2022 — Present · Boston, MA, US
Education
Assumption University
Bachelors, Mass Communications and Writing
2002 — 2006
Skills
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflicts
- Analyzing Information
- Multi-Tasking
- Process Improvement
- Decision Making
- Managing Processes
- Staffing
- Planning
- Developing Standards
- Emphasizing Excellence
- Help Desk Experience
- Analysis
- Quality Assurance
- Project Planning
- Platform Management
- Account Management
- Management
- Crm
- Sales Operations
- E-Commerce
- Cross-Functional Team Leadership
- Advertising
- Telephone Skills
- Search Engine Optimization (SEO)
- Lead Generation
- Business Development
- Social Media
- Strategic Partnerships
- Search Engine Marketing (Sem)
- Marketing Strategy
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