Molly Ackerman-Brimberg
Building purposeful experiences that catapult growth | CX Experience Design at Toast > Service Design Innovator > Former Founder of SuperDeep Studio
- Role
- Director, Customer Experience Design at Toast
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Molly Ackerman-Brimberg
I lead Experience Design and Service Innovation practices to build collective momentum for sustainable, profitable and impactful change.→ Currently leading Customer Experience Design at Toast, Inc - the leading technology platform for restaurants and retail. → I was the founder & CEO of SuperDeep Studio, a service design consulting firm that challenged the way service has been designed.→ I have worked with Fortune 500s, non-profits and startups alike to ensure their services are human-centric, future-ready and resilient.@adidas@nike@National Center for Youth Law@UmpquaBank@NWEA@Figma@BOGS@KEEN@Framework Homeownership@WindermereReality
Experience
Director, Customer Experience Design
May 2025 — Present · Portland, OR, US
Shaping customer experiences that scale and resonate—designed with intention, built for impact. Working across teams to define north stars, align goals, and bring bold ideas to life. Growing experience design as a collaborative, high-impact practice rooted in empathy and execution.
Education
California College of the Arts
Master’s Degree, Design
2007 — 2009
Stanford University
Bachelor’s Degree, Mechanical Engineering
1997 — 2002
Skills
- Roadmapping
- Design Strategy
- User Experience
- Design Research
- Ethnography
- Experience Design
- Service Design
- Writing
- Concept Generation
- Trend Analysis
- Concept Development
- Visual Thinking
- Collaborative Worksessions
- Storyboarding
- Implementation Strategy
- Design Thinking
- Journey Mapping
- Sketching
- Rapid Prototyping
- Design Management
- Trends Analysis
- User-Centered Design
- Insights & Consumer Framing
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