Molly Kelly
Director Program Delivery @Fiserv
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WORK HISTORY
Director Program Delivery @Fiserv
Colorado Springs, CO, US
EDUCATION
Indian Hills Community College
Associate of Applied Science, Information Technology and Programming
ABOUT MOLLY KELLY
Proven IT Leader that delivers technology that scales, develops talent that stands out and empowers teams to succeed. Accomplished Senior Level Technical Project Manager, Manager of Technical Program Management Organizations Technical Business Analyst and Senior Level Management of IT Technical Support Teams. Skilled at bringing together technical teams and stakeholders to achieve project goals, and company success. Pulls together the correct team to identify solutions to every challenge that are uncovered during throughout programs.Experienced Technical Leadership that empowers and develops all levels of talent. Motivates, promotes unity and collaboration to empower individuals and teams to move forward timely with sustained success. Outgoing and proactive professional with demonstrated, problem-solving, and creative skills. Excellent oral and written communication and organization; thrives in setting and maintaining goals, self-starting attitude, as well as achieving objectives under a rigid timeline.Career Highlights:• Positive Leadership and Direction• Program Manager / Project Manager / PMO (Program Management Office)• Brings together organizations throughout the business to drive efficiencies and change.• Lean Six Sigma Black Belt Certified• Concurrently manages cross-functional, local and remote teams comprised of individuals of all skill levels.• Customer Escalation Management• Decisive and quick to act when performing analysis.• Executive Customer Escalations and Risk Management• Timely Driven Project Management• Successful Headcount management• Process Improvement• IT Outsourcing & Service Management• Operational & Business Review Presentations• Call Center and Telecomm Expertise • Business to IT Alignment and Optimization• IT Integration and Implementation• Develops individuals, teams, and customers to achieve partnership and trust.• Enables and motivates individuals to be confident and strive to do their best.• Overcomes communication challenges by understanding the audience and adjusting the conversation.• Financial, Budget, Resource Management• Mergers & Acquisitions • Managed Service Provider• Business Continuity and Recovery• Conference Call Coordination and Leadership
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