Michael Johnson
Account Director Associate Director @WTW
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WORK HISTORY
Account Director Associate Director @WTW
City Of London, GB
As an AD, I continue to be responsible for a portfolio of clients and prospects - with accountability for retention of clients and new business development.The role includes a number of responsibilities, including the below:• Provide technical, industry and subject matter expertise where required• Liaise with clients and build strong relationships• Grow existing portfolio by identifying new, and/or existing opportunities• Identify primary budget holders and decision makers within clients and establish and maintain active relationships• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards• Support the business in accurate budgeting, forecasting and tracking of revenue• Deliver high levels of client service in line with standard operating procedures • Proactively develop appropriate solutions and proposals for clients to ensure optimum client satisfaction and retention• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels• Development of service plans that define the engagement and timing of engagement with the client• Manage KPIs/SLAs to ensure targets are met
EDUCATION
Chartered Insurance Institute
Cert CII, Insurance
University of Gloucestershire
Master of Business Administration - MBA, Business Administration and Management, General
The Arthur Terry School
GCSE's & A Levels
ABOUT MICHAEL JOHNSON
With 13 years of work experience in the insurance industry, I am a passionate and driven Account Director at WTW, where I manage a portfolio of retail clients and prospects. I have a Certificate in Insurance (Cert CII) and recently obtained a Master of Business Administration (MBA) at the University of Gloucestershire, where I studied part-time alongside my role at WTW. My mission is to provide excellent customer service, technical expertise, and innovative solutions to meet the needs and expectations of my clients. As an Account Director, I am responsible for maintaining and strengthening existing client relationships, and leading and delivering the end-to-end client service. In addition, my role also entails identifying and developing new business opportunities. I work with a team of experts and specialists to provide tailored and comprehensive insurance solutions for my clients. Some of the skills that I apply and enhance in my role are stakeholder management, communication, negotiation, problem-solving, and analytical thinking. I enjoy working in a dynamic and challenging environment, where I can leverage my knowledge, experience, and skills to create value for my clients and company.
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