Moiz Ahmed Sheikh
CX Expert I Lead Cross-Functional Teams I BPO I BPM I Contact Center Solutions I ITSM I Business Transformation I Interaction Analytics I Creating Great Experiences for People and Brands
- Role
- Director Tt Transversal Support - IT Product R & d at Foundever
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Moiz Ahmed Sheikh
I am a CX enthusiast with over 15+ years of experience. At Foundever, I lead the global application support division and drive company-wide transformation initiatives to improve business processes and outcomes.
Experience
Director Tt Transversal Support - IT Product R & d
Aug 2024 — Present · Mumbai, IN
Responsible for leading company-wide transformation initiatives by defining strategic direction, overseeing operational support, and driving continuous improvement of enterprise applications across multiple regions and business units. Manage a globally distributed team, foster innovation, and collaborate with key stakeholders to enhance system performance, user experience, and overall business efficiency. A key focus is delivering high-quality support at optimal cost through nearshore and offshore locations.
Education
Indira Gandhi National Open University
Diploma in Business Process Outsourcing, Accounting and Finance
National Institute of Business Management
Masters In Business Management, Customer Relationship Management
National Institute of Business Management
Post Graduate Diploma in Business Administration, BPO Management
University of Mumbai
Science and Technology
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